CITL Events

Join us for an exclusive webinar on the Dynamics 365 Customer Insights – Journeys April release, where we will share the latest features and updates that will help you create and execute effective marketing campaigns. The details of this release haven’t been released from Microsoft yet, so you will be among the first to learn about them during this webinar. Don’t miss this opportunity to get a sneak peek of the new capabilities and enhancements that Dynamics 365 Customer Insights – Journeys has to offer.

In today’s threat landscape, speed is everything. Cyberattacks are more sophisticated, automated and relentless than ever before. Security teams, however, often aren’t growing at the same pace. Budget constraints, hiring challenges and skill shortages make it nearly impossible for most organisations to simply “add more people” to solve the problem. This roundtable is a peer discussion, not a sales presentation. It will provide a practical forum to discuss cyber security, learn what other charities are doing to address it and explore alternative models that can make a difference.

Join us for our new CITL Connect event, designed to help senior leaders and charity professionals realise the potential of AI for their organisations.

We are launching our first Data SIG and would love if you could join us on Thursday 23rd April, at 11:30am - 12:30pm. Agenda coming soon!

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Smartdesc and Charity IT Leaders are hosting an event to discuss the findings from the fourth annual Charity Technology Leaders Report. This event is designed to explore insights from our annual survey of nonprofit leaders who are involved in technology at their organisations, carried out from February to March 2026 and allow you to compare how your own organisation stacks up against the sector as a whole.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the second Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

We are delighted to bring you our second CITL Connect event, all about data! Join us in-person on Thursday 21 May for Data: The Final Frontier. If you're a charity leader or sector professionals and you want to get to grips with the data challenges and opportunities that lie ahead, this is a must-attend event for you. Think of it as a journey from the outer edges of data exploration to the practical realities of implementation, with the occasional nod to Starfleet‑level curiosity. Across the day, we will navigate some of the biggest questions facing modern charities: How do you get your data AI‑ready, and what does that mean in practice? How do you bring your Board with you? Leaders often call for insights and data‑driven decisions, but what does meaningful organisational buy‑in require? What should a modern data strategy look like for charities facing increasing complexity and demand? How do you get started with modern cloud data platforms, or migrate without losing momentum? What will fundraising teams need from data in the next decade, and how do they want to use it? The programme will include short presentations, including contributions from our four sponsors, alongside "unconference" sessions (peer debates) and lively panel discussions designed to spark debate and open up new ways of thinking. There will also be time for networking and shared problem‑solving with peers across the sector. This event is aimed at senior leaders but is accessible to both technical and non‑technical audiences. Attendees are encouraged to bring a colleague from their organisation’s leadership team to help build shared understanding and momentum. You will leave the day with practical insights, clear next steps, and confidence to navigate your organisation’s data universe. This is your chance not only to explore the final frontier, but to chart it with purpose.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the second Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Keep checking back for updates!

Would you like to connect with fellow charity tech leaders in a friendly and relaxed setting at Microsoft’s London office? Join us on Thursday 9th July from 4:00 PM to 7:00 PM for our Charity Leaders Summer Social, hosted in partnership with the Microsoft Elevate Team. This is a fantastic chance to unwind after work, meet peers who understand the world of charity technology and enjoy drinks and nibbles in a vibrant atmosphere. Expect great conversations, new connections and a warm community of people who are passionate about using technology for good.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the second Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

It’s no secret that Data & AI can deliver significant value to organisations. But how do you build a strategy that successfully aligns business ambition with technological capability? In our upcoming webinar, we’re bringing together a panel of experts to explore the five key drivers for unlocking value from Data and AI. They’ll also discuss the crucial role of Microsoft technologies such as Fabric and Purview in enabling a modern, scalable approach.

Every nonprofit carries a story worth telling – a story woven from countless moments of generosity, service, and impact. But we typically find that these moments are scattered across systems, spreadsheets, inboxes, and platforms. The pieces exist, yet the full picture remains out of reach. The Data Tapestry invites nonprofit leaders into a narrative they instantly recognise: They have all the fabric they need – but no way to stitch it together.

We are organising our inaugural Cybersecurity SIG and would love if you could join us on Thursday 26th March, at 10:30am - 11:30am. Agenda: 1. Welcome & Opening Remarks 2. SIG Terms of Reference / Code of Conduct 3. Context: The Rationale for the Cybersecurity SIG 4. Member Insight Activity: Live Mentimeter 5. Peer Case Study Spotlight 6. Shaping the SIG Together 7. Next Steps & Close

Please join us for the next ITSM special interest meeting on Tuesday 24th March at 2pm. We've got a packed agenda including the results of the survey, and we are excited to welcome a guest speaker, Chevonne Hobbs to talk about the latest ITSM innvovations plus a short Q&A. Chevonne has over 25 years’ experience designing and leading service transformations across public and private sectors. A Chartered IT Professional, she specialises in ITSM, SIAM, AI and Automation with a human-centred Service Design approach that enables better decisions, scalable operations, and measurable business value. Agenda: 14:00 - Intro and welcome: 5 mins 14:05 - Chevonne Hobbs - ITSM innovation 15 mins 14:20 - Q&A 15/20 mins 14:40 - Survey results - 10 mins 14:50 - AOB - 5 mins 14:55 - Meeting close We look forward to seeing you there! Charity IT Leaders

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

How can AI genuinely make a fundraiser’s work easier, smarter, and more human? Join ForGood.Tech for a dynamic, webinar designed to help fundraisers understand not just the hype, but the real, usable ways AI can elevate your fundraising impact. In this session, we’ll explore how tools like Microsoft Copilot and other AI capabilities can help you: Save hours on admin by automating routine tasks Personalise supporter engagement at scale Turn messy data into meaningful insight Build stronger donor journeys with less manual effort Free up valuable time to focus on relationships, strategy, and mission delivery

We are organising our next Microsoft SIG and would love if you could join us on Wednesday 18th March, at 10:30am - 11:30am. Agenda: 1. Announcements and roadmap (E7 and new AI offers) 2. Licencing - round up of recent experiences 3. Microsoft Elevate - perspectives and takeaways 4. Training and development 2026 5. AOB

Charity IT Leaders invites you to a special fireside‑chat‑style webinar spotlighting FitzRoy’s award‑winning IT transformation, delivered in partnership with Novatech. Recently recognised with the 2025 IT Transformation Award, FitzRoy has reimagined its infrastructure and device lifecycle - unlocking new efficiencies, boosting sustainability, and creating meaningful digital opportunities for the people they support.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the second Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the second Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the second Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Join us for our 25th Anniversary Reception, Dinner and Awards Ceremony at the beautiful Inner Temple Hall in London. We'll be celebrating 25 years of CITL, and recognising and rewarding excellence in tech, digital and data in charities, CICs and charitable organisations. Dust off your black tie and come and be part of the celebration!

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Would you like to get to know your charity tech peers in a friendly, relaxed setting at Microsoft’s London office? Join us on Thursday 6 November from 4 – 7pm for our Charity Leaders Winter Social, in partnership with Microsoft Tech for Social Impact. Enjoy festive drinks, nibbles, and networking with charity peers. This event is open to anyone involved in technology leadership at charities and nonprofit organisations – CFOs, COOs, Heads of Finance and/or Resources, finance/resource directors, as well as Heads of IT, IT Directors, CTOs etc. Please note: This event is only open to charities and not-for-profit organisations.

Join us for the launch of the CITL AI Special Interest Group and help shape the future of how Non-Profit Organisations use AI. This new community will bring together members who want to explore innovation, share ideas, and imagine how AI can unlock new opportunities for the sector. Whether you’re experienced in AI or simply curious, this is a great chance to connect, learn, and influence the conversation across the sector. Our launch meeting will set the vision and lay the groundwork for meaningful collaboration in the months ahead.

Does Microsoft licensing give you a headache? Do you need help defining what licenses you have and what you need? Are you concerned about price increases and want to streamline your licensing? Join us and our expert panel who will answer your questions and unravel some of the complexities of how to ensure your organisation has the most cost-effective licensing that actually meets your needs.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our Annual Conference 2025, at our new venue, the Crowne Plaza in Gerrards Cross. Make sure you put the date in your diary, and keep checking back for updates about the agenda and speakers.

Support your few Macs as confidently as your Windows devices, without adding complexity or cost. If your charity has mainly Windows devices, you’re not alone. But what about the handful of Macs you also support? Whether you’re trying to manage them with Intune or leaving them mostly untouched, the reality is: they still need to be secure and properly supported. In this session, we’ll show how Jamf, combined with expert support from Smartdesc/Academia, can help you manage and secure your Macs without disrupting your existing Windows setup.

Discover how non-profits can harness AI, data, and cloud – ethically and impactfully From improving volunteer engagement to streamlining operations, today’s technology holds incredible potential for the charity sector. But many non-profits face big questions: Where do we start with AI? How do we stay sustainable? What support is out there? Join Cloud Direct, Microsoft, and leading voices from the non-profit community for an inspiring morning of insights, innovation, and real-world examples. Together, we’ll explore how AI and cloud technologies can unlock greater impact without compromising your values.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Are you ready to jump into the world of Copilot Agents? Join us for an engaging, in-person, workshop where you’ll have the opportunity to explore the potential of AI Agents and collaborate with your peers, Transparity & Microsoft experts. During the morning, we'll cover the spectrum of AI Agents and how they vary in complexity and capability. We will make this tangible for you. Showcasing demos from M365 Copilot Agent Builder, Copilot Studio and Azure AI Foundry. In the afternoon, you’ll be given the chance to brainstorm and ideate how agents can help your organisation.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Back in 2019, it was agreed that the EU Accessibility Act would launch on 28th June 2025. Despite having years to prepare, many organisations are unprepared for AI Accessibility Act and as a result potentially uncompliant. Failing to comply with this Act could result in penalties, including large fines. What does this mean for you? It's now vital for organisations to ensure that they are meeting accessibility standards for their staff. This should start with you reviewing what tools and technology you have in place to enable staff to thrive.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Resilience starts with readiness In a world where disruption is the new normal, how prepared is your organisation to lead through crisis? Wanstor's unique event is designed to give you the tools to build resilience brick by brick.

Learn how to cultivate a data-first mindset among your team, establish a robust cloud strategy, and implement responsible AI frameworks to amplify your nonprofit's mission in the digital era. Explore how a strong data foundation will empower your nonprofit to harness advanced technologies like generative AI. Discover how this groundwork enables you to leverage more advanced capabilities such as generative AI to increase productivity and unlock data-driven insights to accelerate innovation.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Would you like to get to know your charity tech peers in a friendly, relaxed setting at Microsoft’s London office? Join us on Thursday 5 June 2025 for drinks, nibbles and networking for charity leaders, in partnership with Microsoft Tech for Social Impact.

Secure your mission. Strengthen your future. Despite the hype, many organisations are still struggling to scale or adopt AI in a meaningful manner due to fears around the risks of putting such a powerful tool in untrained users hands. In this webinar, we’ll explore how building secure cyber foundations isn’t a blocker to progress — it’s the enabler of it. Whether you’re considering AI to unlock donor insights, streamline operations, or deliver more personalised services, it all starts with cyber resilience.

For the launch of our Social Enterprise Suite, we’re hosting a sector-specific webinar series designed to help mission-driven organisations explore how these accelerators can enable them to unlock greater impact. This first session is tailored specifically for nonprofit organisations — diving into the unique challenges you face around fundraising, supporter engagement, and operational efficiency. You’ll get a first look at how our purpose-built accelerators – Stay-Engaged, Stay-Gifted, and Stay-Funded – can help streamline your processes, boost income, and free up more time to focus on your mission.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

We are delighted to be back for the third year of our Charity Technology Leaders Report! Join our webinar on 20 May with Tree Hall, CEO at Charity IT Leaders, who will lead a discussion on the 2025 report, alongside Adam Monks, CEO & Co-founder and James Field, Customer Strategy Director, from Smartdesc. Together, we will delve into the key themes and insights emerging from the report and what they mean for charity IT leaders, based on a comprehensive survey conducted from February to March 2025. We will end with an interactive Q&A session where we can cover any themes discussed in more detail.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Cut through the hype. Understand what AI means for your non-profit AI is transforming the way organisations operate — but what does it really mean for non-profit organisations? Join us for a three-part webinar series designed specifically for the non-profit sector. We’ll break down what matters, address common misconceptions, and help you understand where AI fits into your mission.

We are excited to introduce you to our newest face-to-face event; The Little Black Book Event: Networking and Exhibition. Our Little Black Book Event will be a showcase of valued suppliers, combined with an opportunity for our members, and the wider charity and NFP sector, to network, make new contacts, speak with carefully selected sector specialists and fill their little black books (provided on arrival!) with the contacts they need, both now and in the future.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Do you want to take your charity’s IT strategy to the next level? Are there barriers currently holding your progress back? Join us on Thursday 24 April at Microsoft London for a roundtable discussion on how to accelerate your IT strategy. You will gain insights and practical advice on how to handle blockers and effectively move planning forward.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Join us for the first meeting of our Microsoft Special Interest Group on Thursday 3 April at 10.30. The meeting will be recorded and transcribed so members can watch it back on-demand.

Relaxed roundtable discussion for charity leaders on how to navigate the complex landscape of data protection, in partnership with Microsoft Tech for Social Impact. Gain insights and practical advice to strengthen your organisation’s compliance and safeguard personal data.

In an AI-driven world, data isn’t just important—it’s everything. It holds the intelligence you need to drive smarter decisions and power the latest innovations. But for many organisations, that intelligence is locked away in silos, limiting its true potential. This event will explore how to foster a data-driven culture, build a modern data platform for innovation, and lay the foundations for successful AI adoption. Join Microsoft, AI leaders, and industry experts in a focused, high-value session that blends strategy with hands-on deep dives into AI & Microsoft Fabric.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

In today’s digital landscape, charities face increasing cyber security threats that can compromise sensitive data and undermine trust. Achieving ISO 27001 certification, the gold standard for information security management, can help your organisation safeguard its information assets while demonstrating your commitment to security and compliance. Join us for our next Cyber Security Roundtable on Thursday 27 February 2025 in London, in partnership with Microsoft Tech for Social Impact. We will discuss key areas such as: • What is ISO 27001 and what are the benefits of achieving certification? • What are the steps to obtaining ISO 27001? • What does a good Risk Assessment process look like? • How can you provide effective Cyber awareness training for your staff?

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Join us for our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Welcome to our monthly meeting, 'Tea and Tech Talk - Deep Dive'. This is a more in-depth discussion of the key topics and questions raised in our monthly socials 'Tea and Tech Talk', with an opportunity to really dig deep into the subjects that matter to you. Whether its challenges with a supplier, how to make the business case to the Board, questions about AI, difficulties with recruitment or retention or something else entirely, we'll be using the time to really understand the problems you need to solve and discussing possible solutions and actions to take.

Would you like to learn more about how to run your IT Helpdesk, including best practice, reporting, and building a good team culture? Join us on Tuesday 11 February 2025 for our next Charity Technology Roundtable at Microsoft London, on the topic of how to run your IT Helpdesk. We will discuss key areas such as: • What does a ‘good’ IT helpdesk look like, and how should it be structured? • What automation and self-help initiatives can you implement to reduce the number of tickets? • What reports should be in place to give oversight of the health of the service? • What cost-saving opportunities, discounts etc are there for running a helpdesk in the nonprofit sector?

Join us at The Magic Circle in London for a one-of-a-kind nonprofit event hosted by the mhance team.

As nonprofits face growing demands to modernise their technology while staying mission-focused, the journey to successful transformation is anything but straightforward. Whether you’re planning a major technology overhaul or want to benchmark progress on an ongoing transformation, this webinar is designed to provide clarity, confidence, and actionable insights to help you succeed. Join us for a practical and engaging discussion, hosted by Robert Meehan – Managing Director at Kerv Consult, where our experienced panel of nonprofit and technology experts will guide you through the challenges and opportunities of delivering complex change.

Great technology often promises to revolutionise your charity's operations. But the journey of researching, comparing (often apples to oranges), choosing and making the very most of that tech can be overwhelming. That’s why we’ve teamed up with Charity IT Leaders, to demystify the different types of technology available to charities, break down how to evaluate and compare them, and how to squeeze out every drop of value once you've made your choice.

Join us every month for an informal check-in about all things tech, and a chance to network with our fantastic community. For half an hour on the third Thursday of every month, grab a cuppa and come and join the conversation. We'll set the agenda of the monthly deep dive from the topics that are raised at this meeting.

Following the information-packed session delivered by Dave Owen, of KMC IT in November 2024, we're holding a follow-up session on Tuesday 14 January 2025. Navigating ESG, Carbon, and Sustainability Reporting Are you a charity digital technology professional, looking to tackle the challenges of ESG, carbon, and sustainability reporting while ensuring compliance with evolving regulations? Join our online workshop designed specifically for digital technology leaders in UK charities where we'll get your organisation started towards a more sustainable future.