Kate is a dynamic and enthusiastic accredited trainer with almost 20 years’ experience in both internal and external delivery of service management and customer service education and consultancy.
A fluent speaker of 3 European languages and a passion for communication and travel, Kate has extensive experience in the African, European and North American education sectors. Kate is also an experienced consultant performing various process and Service Desk assessments and implementations for various local and international organisations.
Having worked for Pink Elephant UK for 5 years, Kate and a colleague spotted a gap in the African market and subsequently co-founded Pink Elephant South Africa in 2004. She was the first trainer in Africa to deliver the ITIL V3 and ITIL4 Foundation courses in 2007 and 2019 respectively.
Kate recently relocated back to the UK to assist in the expansion and standardisation of Pink Elephant EMEA and continues to have a passion for communication, service management, structure and process.